General provisions.
All sales made on this site are subject to acceptance of these Terms and Conditions of Sale.
They govern the entire contractual relationship between you and us.
We reserve the right to modify these Terms and Condition of Sale at any time.
Updated versions will be published immediately on the site.
We work with an order processing company that operates worldwide.
Shipping times depend on where you live and can be estimated as follows: Between 3 and 8 days.
Additional customs fees and taxes may apply to international orders.
These fees are not our responsibility and are charged by the local customs office.
As customs policies vary from country to country, we invite you to contact your local customs office directly for more information.
If your order should have been delivered but you have not received it, please check the following before contacting us:
Check the shipping confirmation email for any errors in the delivery address.
Contact your local post office to check if the package has been delivered there.
Check with your neighbors to see if the package has been delivered to them.
If the delivery address is correct and the package has not been delivered to the post office or a neighbor, please contact us at sectiongc@kigumiscale.tech with your order number.
If an error is found in the delivery address, a replacement order may be sent at your expense, for an amount equivalent to the original price of the product, including shipping costs.
A tracking link will be sent to you by email as soon as your order is shipped.
If you have any questions about tracking or shipping, please contact us at sectiongc@kigumiscale.tech.
We apologize if the canvas you received is incorrect or damaged.
In order to process your request as quickly as possible, please provide us with clear and authentic evidence of the problem encountered.
This allows us to avoid any claims based on fictitious or artificially generated evidence.
Please contact us at sectiongc@kigumiscale.tech and include:
1 | Clear photographs of the canvas in question.
2 | Your order number.
3 | Any useful details relating to your order.
4 | A video of the canvas, with your first and last name written on a piece of paper placed next to it.
Our customer service team may also contact you via videoconference to verify the authenticity of the claim and, if necessary, proceed with a refund.
We do not accept returns or exchanges of canvases.
However, if there is a problem with your order, please contact us at sectiongc@kigumiscale.tech.
Refunds are only granted to customers who have received an incorrect or damaged item.
General provisions.
All sales made on this site are subject to acceptance of these Terms and Conditions of Sale.
They govern the entire contractual relationship between you and us.
We reserve the right to modify these TCS at any time.
Updated versions will be published immediately on the site.
We work with an order processing company that operates worldwide.
Delivery
Shipping times depend on where you live and can be estimated as follows: Between 3 and 8 days.
Customs fees and taxes
Additional customs fees and taxes may apply to international orders.
These fees are not our responsibility and are charged by the local customs office.
As customs policies vary from country to country, we invite you to contact your local customs office directly to find out about the applicable duties and taxes.
Order not received
If your order should have been delivered but you have not received it, please check the following before contacting us:
Check the shipping confirmation email for any errors in the delivery address.
Contact your local post office to check if the package has been delivered there.
Check with your neighbors to see if the package has been delivered to them.
If the delivery address is correct and the package has not been delivered to the post office or a neighbor, please contact us at sectiongc@kigumiscale.tech with your order number.
If an error is found in the delivery address, a replacement order may be sent at your expense, for an amount equivalent to the original price of the product, including shipping costs.
Order tracking
A tracking link will be sent to you by email as soon as your order is shipped.
If you have any questions about tracking or shipping, please contact us at sectiongc@kigumiscale.tech.
Incorrect or damaged products
We apologize if the canvas you received is incorrect or damaged.
In order to process your request as quickly as possible, please provide us with clear and authentic evidence of the problem encountered.
This allows us to avoid any claims based on fictitious or artificially generated evidence.
Please contact us at sectiongc@kigumiscale.tech and include:
1 | Clear photographs of the canvas in question.
2 | Your order number.
3 | Any useful details relating to your order.
4 | A video of the canvas, with your first and last name written on a piece of paper placed next to it.
Our customer service team may also contact you via videoconference to verify the authenticity of the claim and, if necessary, proceed with a refund.
Returns and exchanges
We do not accept returns or exchanges of canvases.
However, if there is a problem with your order, please contact us at sectiongc@kigumiscale.tech.
Refunds
Refunds are only granted to customers who have received an incorrect or damaged item.
General provisions.
All sales made on this site are subject to acceptance of these Terms and Conditions of Sale.
They govern the entire contractual relationship between you and us.
We reserve the right to modify these TCS at any time.
Updated versions will be published immediately on the site.
We work with an international order processing company.
Delivery
Shipping times depend on where you live and can be estimated as follows: Between 3 and 8 days.
Customs fees and taxes
Additional customs fees and taxes may apply to international orders.
These fees are not our responsibility and are charged by the local customs office. As customs policies vary from country to country, we invite you to contact your local customs office directly to find out about the applicable duties and taxes.
Order not received
If your order should have been delivered but you have not received it, please check the following before contacting us:
Check the shipping confirmation email for any errors.
Contact your local post office to check if the package has been delivered there.
Check with your neighbors.
If the delivery address is correct and the package has not been delivered to the post office or a neighbor, please contact us at sectiongc@kigumiscale.tech with your order number.
If an error is found in the delivery address, a replacement order may be sent at your expense, for an amount equivalent to the original price of the product, including shipping costs.
Order tracking
A tracking link will be sent to you by email as soon as your order is shipped.
If you have any questions about tracking or shipping, please contact us at sectiongc@kigumiscale.tech.
Incorrect or damaged products
We apologize if the canvas you received is incorrect or damaged.
In order to process your request as quickly as possible, please provide us with clear and authentic evidence of the problem encountered.
This allows us to avoid any claims based on fictitious or artificially generated evidence.
Please contact us at sectiongc@kigumiscale.tech and include:
1 | Clear photographs of the canvas.
2 | Your order number.
3 | Any useful details relating to your order.
4 | A video of the canvas, with your first and last name written on a piece of paper placed next to it.
Our customer service team may also contact you via videoconference to verify the authenticity of the claim and, if necessary, proceed with the refund.
Returns and exchanges
We do not accept returns or exchanges of canvases.
However, if there is a problem with your order, please contact us at sectiongc@kigumiscale.tech.
Refunds
Refunds are only granted to customers who have received an incorrect or damaged item.